Refund & Cancellations

The following is our refund policy for Live, Pre-Recorded & On demand webinars and audio conferences:

If Skill Buildings cancels a webinar due to technical fault or related challenges, 100% refund of the participation fees are refunded.
We do not offer any refunds in cases where a participant did not receive the webinar instructions and they did not inform the customer services department. In case a participant does not receive the log in instructions it is their responsibility to contact customers services at least 24hrs before the scheduled time of the webinar. Customer services can be contacted at support@skillbuildings.com by opening a ticket. Only them we will be able to do a follow up and assist you.
No refund will be offered to participants who do not receive the log in instruction due to a system or a technical glitch on their end.

Cancellations are allowed and accepted for live webinars only if the request to cancel is placed at least 3 days before the scheduled time of the conference. Requests placed under 24hrs will not be accepted. Cancellations to webinars are refundable, only a small fee of $40 is deducted and used for processing the request.
In case you are not able to participate in a webinar that you registered for, please let us know as early as you possibly can.
We do not offer refunds for on-demand webinars

100% refund if the DVD is damaged during delivery or malfunctioning. The refund is subject to the participant submitting evidence.
100% refund if the DVD is missing or is lost during delivery.